Three in the morning. An SMT line stops. Every hour of downtime burns thousands of euros. You need someone who immediately understands where to start — someone who truly knows the machine.
I came to Italy from Bangladesh at the age of 11. I couldn't say "good morning". At school I followed lessons in a language I didn't understand: maths I decoded through logic, everything else through sheer stubbornness. Within two months I spoke enough Italian to keep up. Today I write it at a native level.
That phase taught me the one thing I apply every time I open a machine that isn't working: when you don't understand something, you don't go around it — you go into it until you do.
The technical path came early. An apprenticeship as an electrical operator at 16, then a qualification in industrial automation (PLCs, microcontrollers, electrical CAD), then telecommunications, then IT systems. Then — the turning point — in 2021 I entered the SMT world as a Field Service Engineer on ASMPT/SIPLACE machines: the industry's flagship equipment, which pushes 70% of the world's printed circuit boards into production.
Four years later: over 150 clients served, more than 100 lines installed and commissioned. Complex sectors — automotive, military and defence, full traceability required. And an evolution that led me to cover not only the hardware but also the line's software systems: SIPLACE Pro, WORKS Software Suite, production Windows Server, traceability databases.
This dual expertise — iron and code, the same person — is why today I can step in where it's needed, with no hand-offs between different technicians.